Credit Excellence on an Island
Powering 25% Growth Through Credit Card Innovation

From Legacy Silos to Intelligent Scale

On an island known for resilience and ambition, one of Mauritius’ leading banks faced a critical test: strong growth but constrained agility. With a solid asset base and rising profits, the challenge was clear — manual workflows and fragmented systems stood in the way of the instant, personalized credit experiences customers now expect. The bank needed transformation that was more than digital; it needed intelligence by design.

That’s where ezee.ai stepped in.

From Bottlenecks to Breakthroughs in 8 Weeks

Leveraging ezee.ai’s AI-powered credit card platform, the bank replaced friction with seamless automation, turning slow decision-making into real-time actions. Risk controls evolved from reactive to predictive. Launch cycles that once spanned months were compressed to weeks. The result was accelerated portfolio growth, faster approvals, and heightened customer engagement all achieved while maintaining one of the region’s strongest credit health records.

What once demanded manual oversight now runs on machine intelligence.

What once limited growth now scales effortlessly.

Inside the Transformation

This case study reveals how:

• AI-led automation and fraud analytics transformed credit decisioning, fueling over 25% growth in the bank’s card portfolio.
• Advanced scorecards lowered delinquency ratios significantly, strengthening asset quality and cutting provisions.
• Faster approvals nearly 40% quicker than before set a new benchmark for customer experience.
• Targeted engagement campaigns lifted cross-sell uptake and loyalty across high-value customer segments.

This transformation wasn’t just about speed, it was about building a smarter, safer, and more scalable credit ecosystem ready for the next decade of growth.

This wasn’t just a modernization it was a reinvention of agility, compliance, and customer intimacy for Mauritius’ financial ecosystem.

Download the Full Case Study

Explore how a trusted, forward-looking bank harnessed AI, automation, and analytics to turn every credit decision into a strategic growth engine.