Customer Overview IDBI Bank undertook a major digital onboarding transformation as part of its broader turnaround, scaling VKYC to support savings accounts, pensioner certificates, and credit cards at high volume. The bank’s goal was to make onboarding faster, more...
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Case Studies
Credit Excellence on an Island Powering 25% Growth Through Credit Card Innovation
Customer Overview One of Mauritius’ leading commercial banks, with total assets above Rs 57 billion and FY2025 operating profit of Rs 1.36 billion, set out to modernize credit card operations for growth and resilience. In a fast evolving market, it needed stronger...
The Co-lending Shockwave: How 24 Hour Disbursal Became the New Industry Benchmark
Customer Overview A leading NBFC with over ₹6,700 crore in AUM and 30 plus branches across 10 states was looking to scale MSME co lending with greater speed and partner readiness. Despite strong growth and asset quality, long integration cycles and delayed disbursals...
Digital Reinvention in the Himalayas: Serving 3 Million Customers with Agility
Customer Overview A leading commercial bank in Nepal, serving over 3 million customers through 359 branches, 124 extension counters, and 79 branchless banking units, sought to modernize operations across a large and diverse network. Legacy systems and rigid workflows...
Mastering Compliance at Scale: The Digital Transformation of Risk Management for 70 Million Customers
Customer Overview A leading financial technology infrastructure provider supports 14 banks, nearly 4,900 branches, and over 70 million customers across India’s rural and cooperative banking ecosystem. It processes more than 100 million customer transactions annually....
From Manual Mayhem to Digital Mastery: The Evolution of a Leading NBFC in MLAP
Customer Overview One of India’s fastest growing NBFCs set out to scale Micro Loan Against Property lending with a more agile and digitally connected lending model. With assets above ₹6,500 crore and a growing secured lending portfolio, it needed to eliminate...