Beyond Branch Walls: The 16-Hour Video KYC Advantage

How a Regional Powerhouse Conquered Speed and Scale

Nepal’s banking sector faced fierce competition from fintech disruptors. One leading commercial bank with 359 branches and 3 million customers realized its future hinged on acceleration: traditional paper-based onboarding took 7 days while diaspora populations demanded instant digital verification. Regulatory compliance couldn’t suffer—it had to evolve.

That’s where ezee.ai made the difference.

From Legacy Friction to Instant Access

By deploying ezee.ai’s AI-powered Video KYC platform, the bank compressed account opening from 7 days to under 18 hours across all branches and 500+ ATMs. The zero-code architecture enabled rapid workflow configuration without development delays. Seamless API integration connected legacy systems to citizenship databases and payment networks—all while maintaining 99% uptime and serving 3 million existing customers without disruption.

Inside the Transformation:

• Reduced account opening time by 90% (7 days to under 18 hours)

• Cut onboarding operational costs by 66%

• Increased Net Promoter Score by 25 points among diaspora customers

• Onboarded 900+ new digital accounts within 12 months

• Achieved 98.5% verification accuracy across diverse citizenship formats

• Reached 85% staff proficiency across 2,500+ team members in one year

• Expanded rural digital adoption to 80% without additional physical infrastructure

• Maintained 99.9% uptime across all branches during peak operations

Ready to Transform Your Banking Operations?

Download the full case study to discover how strategic API-first architecture and zero-code agility enabled this bank to compete with fintech disruptors while maintaining compliance. Learn the implementation framework that scales across complex branch networks.