Customer Overview
A leading Class A commercial bank in Nepal, with 201 branches, 187 ATMs, and over 1.5 million customers, set out to modernize onboarding across a growing digital banking footprint. As the bank scaled, legacy account opening processes were becoming too slow, paper heavy, and costly to support future growth.
What Needed to Change
Manual KYC workflows stretched account opening to 7 days, created multiple branch visits, and increased operational overhead. The bank needed a faster, fully compliant onboarding model that could serve remote and diaspora customers without adding friction.
How the Transformation Took Shape
ezee.ai implemented a zero code, AI powered VKYC platform with real time verification, pre integrated APIs, fraud checks, and digital audit trails. The rollout combined secure architecture, phased deployment, and staff enablement to digitize onboarding at scale.
Results That Mattered
- Account opening time dropped from 7 days to under 15 minutes.
- Over 180,000 accounts were onboarded digitally in 18 months.
- Operational costs fell by 40 percent, while customer NPS improved by 25 points.
