Customer Overview
A leading financial technology infrastructure provider supports 14 banks, nearly 4,900 branches, and over 70 million customers across India’s rural and cooperative banking ecosystem. It processes more than 100 million customer transactions annually.
What Needed to Change
Manual risk review processes were slow, error prone, and difficult to scale across fragmented data sources and vast branch networks. The institution needed stronger compliance, faster suspicious activity detection, and more efficient risk operations.
How the Transformation Took Shape
ezee.ai deployed an automated risk review platform with AI driven categorization, compliance workflows, analytics, and integration with existing banking systems. The rollout spanned 14 banks and 4,874 branches in a phased implementation model.
Results That Mattered
- Manual risk categorization effort reduced by over 95 percent.
- Compliance processing times fell from 7 to 14 days to under 24 hours, with 99.7 percent reporting accuracy.
- Suspicious activity detection improved by 80 percent, while NPAs stayed below 2.5 percent.
