Customer Overview
A prominent mid sized commercial bank in Nepal, with more than 100 branches and a strong diaspora banking franchise, sought to modernize customer onboarding for faster and more convenient remote access. The bank needed a digital process that could better serve Non Resident Nepalese customers while maintaining strong compliance.
What Needed to Change
Traditional manual KYC processes were slowing onboarding, increasing costs, and creating friction for diaspora customers. The bank needed secure remote identity verification that could integrate with legacy systems and scale across its branch network.
How the Transformation Took Shape
ezee.ai deployed an API driven, zero code VKYC platform with AI powered verification, digital consent workflows, and secure audit trails. A phased rollout helped the bank validate compliance, manage change, and scale digital onboarding without disruption.
Results That Mattered
- Average account opening time dropped from 7 days to under 18 hours.
- Onboarding costs fell by approximately 66 percent.
- Net Promoter Score improved by 25 points, while over 900 new diaspora digital accounts were opened in the first 12 months.
