Customer Overview
A leading Nepalese commercial bank with more than 350 branches, nearly 500 ATMs, and around 3 million customers set out to modernize onboarding across rural and diaspora segments. The bank needed a faster, scalable model to improve customer experience, lower operating costs, and support broader financial inclusion.
What Needed to Change
Paper-heavy onboarding processes were slowing account opening, increasing friction, and limiting digital reach across a large branch network. The bank needed secure remote verification, stronger compliance, and a more efficient onboarding journey.
How the Transformation Took Shape
ezee.ai deployed an AI-powered, zero-code VKYC platform with API-driven integrations, digital audit trails, and real-time verification workflows. A phased rollout across the branch network helped the bank modernize onboarding without disrupting operations.
Results That Mattered
- Account opening time dropped from over 3 hours to under 30 minutes.
- Onboarding costs fell by about 30 percent, while verification accuracy rose above 98.5 percent.
- The bank achieved 25 percent new customer growth in two years and 80 percent rural digital adoption.
