Customer Overview
One of Mauritius’ leading commercial banks, with total assets above Rs 57 billion and FY2025 operating profit of Rs 1.36 billion, set out to modernize credit card operations for growth and resilience. In a fast evolving market, it needed stronger digital agility, smarter risk controls, and more effective customer engagement.
What Needed to Change
Manual workflows, fragmented risk controls, and inconsistent outreach were slowing approvals and limiting portfolio growth. The bank needed faster decisioning, better fraud detection, and a more data driven approach to cross sell and retention.
How the Transformation Took Shape
ezee.ai implemented an intelligent credit card platform with AI driven decisioning, automated workflows, fraud analytics, and 20 system integrations. The rollout combined no code configurability, real time approvals, and built in compliance to support rapid product innovation.
Results That Mattered
- Credit card portfolio growth reached 25 percent, contributing Rs 1.36 billion to FY2025 operating profit.
- Approval turnaround improved by 40 percent, while cross sell conversions increased by 30 percent.
- Operational costs fell by 18 percent, and customer retention improved by 15 percent.
