by lalitha.a | Jun 28, 2025 | Debt Collection
Where Collections Fail—and Where They Can Soar If you manage collections at a bank or NBFC, this much is clear: It’s not the DPD count alone that’s keeping you up at night—it’s the ticking clock. Because after 30 days past due, every hour matters. Recovery probability...
by lalitha.a | Jun 28, 2025 | Debt Collection
1. Why Collections Needs a Smarter Brain Picture this. You’re not just managing collections. You’re accountable for liquidity recovery, portfolio hygiene, and risk containment. Collections today isn’t a back-office function—it’s the front line of financial resilience....
by lalitha.a | Jun 25, 2025 | Debt Collection
Most of us in lending grew up with phones at the heart of collections. We built scripts. We hired and trained agents. We tracked dial attempts and pickup rates as key indicators of success. But borrowers have changed. And quietly, so has the game. Today, people are...
