Digital Reinvention in the Himalayas:
Serving 3 Million Customers with Agility

Banking at Altitude, Transformed

For one of Nepal’s largest commercial banks—serving over 3 million customers across rugged terrains—modernization was no longer optional.

Legacy systems, fragmented workflows, and heavy vendor dependence slowed every process, from onboarding to case resolution.

Launching a new service often took weeks, eroding agility and inflating costs in a market rapidly shifting toward digital-first experiences.

That’s when ezee.ai stepped in.

From Operational Gridlock to Agile Banking

Through ezee.ai’s no-code Case Management Solution, the bank digitized over 250 workflows, unifying operations across its 359 branches and digital channels.

Teams gained control to configure and launch new workflows instantly—without IT intervention.

Turnaround times fell 30%, IT dependency dropped 60%, and vendor costs were cut by 20%.

What once took days now takes hours.
What once depended on external vendors now runs on no-code autonomy.

Inside the Transformation

This case study reveals how:

• 250+ core workflows were digitized across CASA, lending, remittance, and audit, streamlining operations end-to-end.

• Over 1 million customers gained access to real-time case tracking, enhancing transparency and engagement.

• 200+ business users now independently manage workflows, boosting operational autonomy and efficiency.

• SLA-driven processes strengthened governance and audit readiness, ensuring compliance at every step.

• Customer satisfaction improved by 15% through faster resolutions and smoother interactions.

This digital reinvention turned one of the Himalayas’ most complex banking operations into a benchmark of efficiency and scale, combining speed, intelligence, and reliability.

Download the Full Case Study

Discover how this Nepalese banking leader achieved true operational agility with ezee.ai’s no-code transformation framework.