What Happens When a Bank Bets on APIs?
A 66% Cost Drop and a 25-Point NPS Spike

Mid-Sized Bank Accelerates Growth with Intelligent Automation

A respected mid-sized Nepalese bank with NPR 223 billion in deposits and deep NRN community roots faced a critical challenge: manual KYC processes were draining growth potential. While fintech firms captured market share through instant onboarding, this bank’s customers endured week-long delays. Speed had become non-negotiable for competitive survival.

That’s where ezee.ai made the difference.

From Days to Hours

The bank implemented ezee.ai’s API-first Video KYC solution, compressing account opening from 7 days to under 18 hours. The zero-code platform eliminated development cycles—teams deployed custom verification workflows in hours instead of months. Real-time API integrations with Aadhaar, PAN, and legacy CRM systems ensured seamless data flows while protecting 1.1 million active accounts.

Inside the Transformation:

• Reduced account opening time by 90% (7 days to under 18 hours)

• Slashed onboarding costs by 66%, matching fintech competitor benchmarks

• Boosted Net Promoter Score by 25 points across diaspora segments

• Onboarded 900+ diaspora digital accounts in first 12 months

• Maintained 98.5%+ facial recognition accuracy while preventing fraud

• Achieved 85% staff adoption across 102 branches within one year

• Decreased application abandonment by 40%

• Sustained 99.9% uptime across multiple time zones

Unlock Your Institution’s Potential

Download the full case study to explore the strategic decision-making, phased rollout approach, and cultural shifts that positioned this bank as a diaspora banking leader. Discover how API-driven automation meets embedded compliance.