From Paper Mountains to Digital Speedways:
The Secret That Shaved 6 Days Off Banking Onboarding

How a Class A Bank Transformed Customer Impatience Into Competitive Edge

A leading Class A commercial bank—commanding 1.5 million customers, Rs 350 billion in assets, and a 46% year-over-year profit surge—confronted an irony: despite soaring profitability, its account onboarding remained paper-bound. Customers faced multiple branch visits and week-long waits while compliance teams struggled with manual verification. The bank needed speed without sacrificing regulatory rigor.

That’s where ezee.ai made the difference.

From Paper to 15 Minutes

Deploying ezee.ai’s zero-code Video KYC platform across 201 branches and 187 ATMs, the bank compressed account opening from 7 days to under 15 minutes—a 96% acceleration. Zero-code configuration eliminated development delays; custom biometric and document validation workflows launched in days. Pre-built API connectors to Aadhaar, PAN, payment gateways, and legacy systems ensured real-time data flows without disrupting 1.5 million active accounts.

Inside the Transformation:

• Compressed account opening from 7 days to under 15 minutes (96% acceleration)

• Reduced onboarding operational costs by 30%+

• Improved Net Promoter Score by 20-25 points

• Enabled 180,000+ digital account openings in 18 months, directly supporting 46% profit growth

• Maintained 98.5% facial recognition accuracy across diverse citizenship formats

• Achieved 85% staff proficiency across 201 branches within one year

• Reduced application abandonment by 40%

• Sustained 99.9% system availability during peak periods

Redefine Your Institution’s Capabilities

Download the full case study to uncover the decision-making framework, cross-functional rollout strategy, and change management approach that enabled this transformation. See how legacy institutions become industry benchmarks through intelligent automation.